These Terms of Service apply to all users of our aromawellness.co.nz website & AROMA. products. By accessing or ordering through our site, you agree to these terms. 

Please remember that although our website is accessible 24 hours a day, our office hours vary.

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1. Ordering Information

• No Minimum Order Requirement: You may order any quantity, though savings are available for larger volumes, as well as free shipping on orders over $120 NZD (within New Zealand).

• Order Placement: Orders are to be placed through our website. 

• GST Tax: Prices include GST. 

• NZ Dollars: All prices are shown in NZ$

• Order Confirmation and Changes: Once confirmed and paid for, changes to an order will be treated as a new order. Cancellations due to incorrect orders or a change of mind will follow our Returns Policy.

• Product Use Disclaimer: Products are intended for external use only and should not be ingested or used for health-related claims.

• Cosmetic Use Only: We are not licensed to sell food. Our products are for cosmetic use only.

2. Products or Services – if applicable

• We strive to accurately display the colours and images of our products as they appear in our online store, though we cannot guarantee the exact colour display on your monitor.

• We reserve the right, but are not obligated, to restrict sales of our products or services to any person, geographic location, or jurisdiction, which we may apply on a case-by-case basis. Additionally, we may limit quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice at our sole discretion, and we reserve the right to discontinue any product. Any product or service offer on this site is void where prohibited.

2. Your Account with Us

By creating an account, you confirm that the information you provide is accurate, current, and complete, and you agree to keep this information updated as needed. We rely on this information to provide you with our products and services.

When using our website, you are responsible for safeguarding your account details, including 

• your password.

• preventing unauthorized access.

• You accept responsibility for all activities that occur under your account. 

If you suspect that someone has accessed your account without permission, please notify us immediately so we can assist in securing your account and updating your password.

3. Payments

• Payment Types Accepted: Credit Card (VISA & Mastercard), Stripe, PayPal. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

• Payment Clearing: Orders will only be shipped once payment is cleared.

4. Freight and Delivery

• Freight Costs: $10 New Zealand wide, including rural. Freight is free with orders over $120.

• International Shipping: We only ship within New Zealand.

• Order Discrepancies: Any issues with received orders must be reported within three (3) days of receipt. Orders returned due to incorrect addresses will incur a re-delivery fee.

• Further Delivery Information: Please review our ‘Delivery Information’ page for details.

5. Refunds and Returns

Refer to our Returns Policy for complete details on returns and refund eligibility.

6. Promotions

• Promotion Terms: Promotions, including free shipping offers, are specific to New Zealand unless otherwise stated. 

7. Liability

• Product Stability: If products are not stored properly or used as per our instructions, we do not take responsibility for any resulting instability or changes to the product; or adverse reactions to the use of the product.

• Disclaimer: Product images are for illustrative purposes, and actual products may vary. Packaging may also change without notice. We reserve the right to amend prices and product details as needed.

• User Responsibility: Users must ensure compliance with applicable laws, regulations, and intellectual property rights for product use, especially if re-labelling or re-branding.

• The information provided on our website is for educational purposes only. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose or use.

• As the ordinary or otherwise use(s) of products is outside the control of Armoawellness, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Aromawellness expressly disclaims responsibility as to the ordinary or otherwise use(s). The liability of Aromawellness is limited to the value of the goods and does not include any consequential losses.

• Aromawellness shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

• Aromawellness shall not be responsible for any damages resulting from use of or reliance upon this information.

• The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

• Indemnification: You agree to indemnify, defend and hold harmless Aromawellness & AROMA. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

8. Compliance and Intellectual Property

If you plan to re-label or re-brand our products, please comply with New Zealand labelling laws. We are not liable for losses resulting from recall due to incorrect labelling.

9. Amendments to Terms & Conditions and Privacy Policy

We may update these terms as required. The latest version will be available on our website, and it’s the user’s responsibility to review them regularly.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

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Questions? Please contact us at: info.aroma.nz@gmail.com if you have any concerns regarding these terms.

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Thank you for choosing to support & shop with us and by doing so, supporting a New Zealand owned business!